I have an error during the payment, what should I do?
Check if you have sufficient funds on the selected payment method.
Make sure you have enough available balance on your account to complete the payment. You might also check if you haven’t exceeded your total account spending limits.
Check if your payment information provided is correct.
Make sure that you have entered the correct payment details, such as your credit card number.
Have you tried another payment method?
There are different payment options available, and choosing a different payment method might help you to work around the issue.
Active software that may block data at the moment of payment.
The cause of such an issue might be the usage of software like a VPN, Proxy, or AdBlocker. If that’s your case, please disable any software and try to proceed with the purchase.
Authorize the payment to your bank account.
You may need to authorize international or online transactions on your payment provider’s side before you’re able to complete a purchase on our page. Otherwise, some transactions might be declined by your bank.
Activate your card.
If you are using a prepaid credit card like a Neosurf voucher, please make sure that it has been already activated.