Sometimes we ask customers to verify their identity before an order can be completed or to raise their payment limits. Verification is a standard security step in online payments. It protects you, other customers and our store from fraud and stolen payment details.

Why Verification Matters

Digital codes are delivered instantly and can’t be taken back. That makes gift card stores a target for people who use stolen cards or hacked accounts. Verification helps us make sure that:

• the person paying is the real owner of the account and the payment method;
• nobody can buy codes with your card or from your account without you;
• honest customers get their codes quickly, while fraud attempts are stopped.

It’s good for both sides: you are protected if someone gets hold of your card or password, and we can keep prices low because we don’t lose money to fraud.

When Can We Ask for Verification?

• when an order is placed on hold for a manual check;
• when you want higher payment limits;
• when the payment details don’t match the account details;
• when we notice unusual activity on the account.

If verification is needed, you’ll see a message in your account or receive an email from us explaining what to do.

Verification Levels

There are several levels: Light, Basic and Advanced. The higher the level, the higher your payment limits. Usually you only need a higher level if you buy for larger amounts. See payment limits.

How It Works

1. Open the verification link in your account or in our email.
2. Follow the steps on the screen. Depending on the level, you may be asked for an ID document and a selfie.
3. Most checks are approved automatically within minutes. Some are reviewed by our team during working hours.

What Happens to Your Documents?

Identity checks are handled by a specialised verification partner. TopGift doesn’t store copies of your documents. We only receive the result of the check, for example “verified”, and use it to approve your order or limits. Your data is processed according to our Privacy Policy.

Full rules are described in our AML & KYC Policy.

FAQ

Do I have to verify to buy?

Not always. Many orders are completed without verification. We only ask when it’s needed for security or higher limits.

Can I use someone else’s documents?

No. The documents must belong to the account owner, and the name must match the payment method.

What if I don’t complete verification?

The order can’t be completed and will be cancelled. If the payment was received, it will be refunded according to our Refund Policy.

Still have questions? Email support@topgift.io and include your order number. Our team works Monday to Friday, 8:00–20:00 UTC.