When you pay by debit or credit card, we may ask you to confirm that the card belongs to you. Usually this means sending a photo of the card with the last 4 digits visible. It’s a security check that protects you if someone tries to use your card without permission.

Why We Ask

Stolen card details are often used to buy digital codes, because codes are delivered instantly. A quick photo of the card is one of the simplest ways to prove that the person paying is the real cardholder. It protects:

• you, because nobody else can spend your money on our site;
• our store, because we can stop fraud before a code is sent.

How to Take the Photo

1. Place the card on a flat surface in good light.
2. Make sure your name and the last 4 digits of the card number are clearly visible. The first 6 digits may stay visible too.
3. Cover all the middle digits of the card number with your fingers or a piece of paper.
4. Never show the CVV, the 3-digit code on the back. We will never ask for it.
5. Send the photo the way described in our email, or reply to the email with it.

See the card image rules in our AML & KYC Policy.

For a digital card without a printed number, a screenshot from your banking app showing your name and the last 4 digits is usually enough.

What Happens to Your Card Data?

TopGift doesn’t store card details. Card payments are processed by our payment providers, and we never see or keep your full card number. The photo is used only to confirm that the card is yours.

How to Recognise a Real Request

• We only contact you from our official email address.
• We never ask for your full card number, CVV, PIN or online banking password.
• We never call you. Read TopGift does not call its customers.

FAQ

How long does the check take?

Usually a few hours during our working hours. Once the card is confirmed, the order continues and your code is delivered.

What if I don’t want to send a photo?

Then we can’t confirm the payment and the order will be cancelled. You can pay with another method instead.

Still have questions? Email support@topgift.io and include your order number. Our team works Monday to Friday, 8:00–20:00 UTC.