Refund

When can I ask for a refund? Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card, exchange it, or receive a refund. Due to the specification of digital products refunds are only possible in specific exceptional cases. Such as for example: …

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Refund time The refund process time frame may vary depending on the payment method you have used during the payment. However, usually, it does not take longer than 5 business days for the funds to appear on your payment method account. Refund timeframe for the currently supported payment methods: