Digital codes are delivered instantly and can be used right away, so they can’t be returned once they are delivered in a valid state. A refund is possible only in specific cases.

When a Refund Is Possible

• a technical issue on our side;
• we couldn’t deliver the code;
• the code is faulty or doesn’t work for a reason that isn’t caused by you;
• the order was cancelled after a security check.

When a Refund Isn’t Possible

• the code was delivered and is valid;
• you bought the wrong region or product;
• the code was already redeemed.

How to Request a Refund

Email support@topgift.io from the email address of your TopGift account and include:

1. your order number;
2. the gift card name;
3. the refund amount;
4. the reason for the refund, with a screenshot of the error if the code doesn’t work.

We may ask for more information to confirm the refund is possible.

Fees

The payment processing fee isn’t returned by payment providers, so it’s deducted from the refund. Read the full Refund Policy.

Still have questions? Email support@topgift.io. Our team works Monday to Friday, 8:00–20:00 UTC.