TOPGIFTSupport Center
Refunds

How Long Does a Refund Take?

Once we approve a refund, the order status changes to Refunded and the money is sent back to the payment method you used. How fast you see it depends on your bank or payment provider.

Typical Refund Times

  • Cards, Apple Pay, Google Pay: up to 5 business days.
  • PayPal, Skrill, NETELLER: usually faster than card refunds.
  • Bank and local methods: up to 5 business days.
  • Crypto: we’ll contact you to agree on the details of the return.

Haven’t Received It?

  1. Check that the order status in your account is Refunded.
  2. Wait 5 business days, then check your bank or wallet statement.
  3. Still nothing? Email us with your order number and we’ll send you the refund details so your bank can trace it.

Still have questions? Email support@topgift.io. Our team works Monday to Friday, 8:00–20:00 UTC.

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Can I Get a Refund?

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