If you see an error while paying, the order usually isn’t charged. Most payment errors are caused by the payment method, the browser or the internet connection. Go through this checklist.

Quick Checklist

1. Balance. Make sure the payment method has enough money for the total, including fees.
2. Details. Check that the card or wallet details are correct.
3. Bank confirmation. Approve the payment in your banking app if asked.
4. VPN, proxy and ad blockers. Turn them off. They can block the payment page.
5. Pop-ups. Allow pop-ups for topgift.io. PayPal and some banks open in a new window.
6. Browser. Clear the cache or try another browser or device.
7. Limits. You may have reached your payment limit.

Try Another Method

If one method keeps failing, switch to another one at checkout. See all payment methods.

I Was Charged but Got an Error

Check your order status in your account first. If the order shows Pending payment or Failed but money left your account, email us with your order number and a screenshot of the bank transaction.

Still have questions? Email support@topgift.io. Our team works Monday to Friday, 8:00–20:00 UTC.