If your order shows Delivery failed, your payment went through, but an error happened while we were sending your code. This is a technical problem on our side or at our supplier. You don’t need to pay again. Our team is notified automatically and will fix it as soon as possible.
Why Does Delivery Fail?
The most common reasons are:
- a temporary connection problem with the supplier of the code;
- the code ran out of stock at the moment of your order;
- a short technical outage on the supplier’s side.
None of these are caused by you or your payment method.
What We Do
- We check the order and retry the delivery.
- In most cases the code is delivered to your account and the status changes to Completed.
- If we can’t deliver this exact product, we contact you by email to offer a solution, such as a replacement or a refund.
What You Should Do
- Don’t place the same order again. Your first order is still active, and a second order would charge you twice.
- Keep an eye on your email, including the spam folder, in case we need to contact you.
- If the status hasn’t changed after a few hours during our working hours, write to us with your order number.
FAQ
Was I charged?
Yes. The payment was received, so you’ll get either your code or your money back.
How long does the fix take?
Most failed deliveries are fixed within a few hours. Orders placed at night or on the weekend may be handled on the next working day.
Still have questions? Email support@topgift.io and include your order number. Our team works Monday to Friday, 8:00–20:00 UTC.