If your order shows Refunded, we have sent the money back to the payment method you used. It doesn’t happen instantly on your side: banks and payment providers need some time to show the refund in your account.
When Do We Refund an Order?
Digital codes can’t be returned once they are delivered and valid. A refund is possible only in specific cases, for example:
- we couldn’t deliver your code;
- a technical issue happened on our side;
- the product turned out to be faulty;
- the order didn’t pass our security check after the payment was received.
Read the full rules in our Refund Policy.
How Long Until I See the Money?
Usually up to 5 business days, depending on your payment method and bank. See how long a refund takes.
Is the Full Amount Refunded?
The payment processing fee isn’t returned by payment providers, so it’s deducted from the refund, as described in our Refund Policy.
FAQ
The order says Refunded, but I don’t see the money.
Wait up to 5 business days. If the money still hasn’t arrived, contact us and we’ll send you the refund details so your bank can trace it.
Still have questions? Email support@topgift.io and include your order number. Our team works Monday to Friday, 8:00–20:00 UTC.