Sometimes a payment is rejected by our security checks rather than by your bank. This happens when something about the payment doesn’t look right, and it protects you from someone using your account or card.
Why a Transaction Can Be Rejected
- The name on the payment method doesn’t match the name on your account.
- You have reached the limit for this payment method.
- The payment comes from a country that doesn’t match your account details.
- VPN, proxy or ad-blocking software interfered with the payment.
- Several payment attempts were made in a short time.
What to Do
- Use a payment method in your own name.
- Turn off VPN or proxy software and try again.
- Complete account verification to raise your limits.
- If you think the rejection is a mistake, email us with your order number.
Still have questions? Email support@topgift.io. Our team works Monday to Friday, 8:00â20:00 UTC.