TopGift delivers digital codes automatically, 24 hours a day, 7 days a week. In most cases your code is ready within 5 minutes after the payment is confirmed.
Where to Find Your Code
- Log in to your TopGift account.
- Open My account, then Orders.
- Open the order. The code is shown in the order details and on the order confirmation page.
Codes are not sent by email. This keeps them safe if someone gets into your mailbox.
Why It Can Take Longer
- The payment isn’t confirmed yet. Bank transfers, cash payments and crypto need time for confirmation.
- The order is on hold. Some orders are checked manually for security. See what On hold means.
- Supplier delay. Rarely, our supplier needs extra time to issue a code. Delivery can then take up to a couple of hours.
Check your order status to see what’s happening. See order statuses explained.
FAQ
It’s been more than 2 hours. What should I do?
Write to us with your order number and we’ll check it right away during working hours.
Is delivery available on weekends?
Yes. Automatic delivery works 24/7. Only manual checks wait for our working hours.
Still have questions? Email support@topgift.io. Our team works Monday to Friday, 8:00–20:00 UTC.