You can cancel an order yourself as long as it hasn’t been paid. Once the payment is made and the code is delivered, the order can’t be cancelled, because digital codes can’t be returned.
How to Cancel an Unpaid Order
- Log in to your TopGift account.
- Go to My account and open Orders.
- Find the order with the status Pending payment.
- Click Cancel next to it.
If you don’t cancel it, an unpaid order is cancelled automatically after the payment time limit.
What If I Already Paid?
- Order completed: the code was delivered and can’t be cancelled or returned. Exceptions are described in our Refund Policy.
- Order on hold or still processing: write to us quickly with your order number. If the code hasn’t been delivered yet, we’ll see what we can do.
FAQ
I ordered the wrong region. Can I exchange it?
Once a code is delivered, it can’t be exchanged. Always check the region before buying: it must match the country of your account.
Still have questions? Email support@topgift.io. Our team works Monday to Friday, 8:00–20:00 UTC.